What is the Mediation Program?

The UCDA provides a free Mediation Program to help resolve issues between the consumer and used car dealer. Our specialized team of lawyers provides counsel over the phone, ensuring both dealer and consumer are fully aware of their rights and responsibilities. The program is designed to help resolve matters quickly and efficiently, often within a few days of the launch of the concern.

The UCDA encourages consumers to first try to resolve issues with the seller directly, as often times a problem is the result of a miscommunication. The goal of the UCDA mediation program is to intervene with issues that have not been properly addressed to the satisfaction of either the dealer or the consumer.

Who is Eligible to Use the Mediation Program?

The Mediation Program is available to any consumer involved in a used vehicle transaction, even if the seller is not a UCDA dealer. The UCDA has even successfully assisted consumers who have purchased a vehicle from a curbsider.

Consumers are often referred to the UCDA through automobile clubs, used vehicle publications, or the Ministry of Consumer Services. Consumers are welcomed to contact the UCDA directly, without a referral.

How do I obtain mediation from the UCDA?

The UCDA encourages consumers to first try to resolve issues with the seller directly, as often times a problem is the result of a miscommunication. The goal of the UCDA mediation program is to intervene with issues that have not been properly addressed to the satisfaction of either the dealer or the consumer.

Consumers are often referred to the UCDA through automobile clubs, used vehicle publications, or the Ministry of Consumer Services. Consumers are welcomed to contact the UCDA directly, without a referral.  

To speak to our legal team and begin the mediation process, call 1-800-268-2598 or (416) 231-2600 locally.