Common questions

Frequently Asked Questions

Frequently asked questions from Ontario car buyers

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    Bob Pierce, UCDA's Director of Member Services answers the question: "How do I know a dealer will be truthful?" Posted in Car buying tips

    UCDA members must abide by a Code of Ethics requiring full disclosure about the vehicles they're selling. It requires them to present their vehicles fairly and accurately, to deliver on all promises and to deal with reasonable complaints, promptly.

    Posted in Car buying tips
    How do I know a dealer will be truthful?
    How do I know a dealer will be truthful?
  • Curbsiders

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    Warren Barnard, UCDA's Director of Legal Services, answers the question: "What is a curbsider?" Posted in Curbsiders

    A curbsider is someone who poses as a private seller pretending to sell their own personal vehicle. In reality they are illegally in the business of selling vehicles. If you buy from a curbsider you have no protection.

    Posted in Curbsiders
    What is a curbsider
    What is a curbsider?
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    Jim Hamilton, UCDA's Manager of Mediation Services, answers the question "What is UCDA Mediation?" Posted in Dealer complaints

    Resolving problems is not always easy. Sometimes a neutral unbiased third party is called for. This person known as a mediator can help parties in a dispute focus on the main issues and move away from a motion or personal conflicts that may be preventing them from reaching a solution. For over two decades, the UCDA has offered free mediation to Ontario consumers and motor vehicle dealers. In the unlikely event that you and the dealer can't resolve a problem with a used car you bought anywhere in Ontario we may be able to help. Just contact the UCDA, by phone, mail, fax or email and UCDA staff lawyers will take it from there.

    Posted in Dealer complaints
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    Bob Pierce, UCDA's Director of Member Services answers the question: "Is it more expensive to buy a used car from a dealer than a private seller?" Posted in Car Buying Tips

    Not really, private sellers typically go to the Internet to see what dealers are charging for a car like theirs. Then they advertise it at or near the dealer's price the dealer's price includes all the legal protections provided by the legislation. An example of this protection is the dealer's compensation fund, if you buy a vehicle and you have proof that the dealer hasn't fulfilled their promises you can make a claim of up to $45,000 this protection is not available for private sales.

    Posted in Car buying tips
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    Is it more expensive to buy a used car from a dealer than a private seller?
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    Jim Hamilton, UCDA's Manager of Mediation Services, answers the question "What does UCDA Mediation cost?" Posted in Dealer complaints

    It's free. Many consumers and dealers are surprised the UCDA doesn't charge for such a useful service, but we feel more people will use mediation if it's free. We want to encourage mediation not make it harder for people to resolve disputes. In this way, the UCDA fulfills an important aspect of its mandate which is to enhance the image of the used vehicle industry.

    Posted in Dealer complaints
    What does UCDA Mediation cost
    What does UCDA Mediation cost?
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    Warren Barnard, UCDA's Director of Legal Services, answers the question: "What tricks do curbsiders use?" Posted in Curbsiders

    Curbsiders often tell convincing stories about why they are selling a vehicle that they may not have owned for very long. Beware of stories like I'm leaving the country, I lost my job, I'm getting a company car, it belonged to my aunt, but she passed away if a private seller won't let you test drive a vehicle or have it inspected by your mechanic. There's a good chance the seller is a curbsider.

    Posted in Curbsiders
    What tricks do curbsiders use?
    What tricks do curbsiders use?

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Call us

+1 (416) 231-2600 or +1 (800) 268-2598
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Email us

web@ucda.org
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Address

230 Norseman St, Toronto, ON M8Z 2R4